News & Insights

All posts from 'News & Insights' category

A Cloud Contact Centre is essentially a cloud-based customer engagement platform that simplifies and enhances your customer communication, allowing your team to work from anywhere and ensuring first-class customer service, where the size and location of your team is irrelevant. Although this sounds like an expensive option, it is in the reach of most SME […]

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The Information Commissioner’s Office (ICO) has called for a government review into the potential risks and pitfalls around the use of private correspondence channels – including private email, WhatsApp and other similar messaging apps. The review request comes following an enquiry into the messaging systems used by government throughout the pandemic. The enquiry found that […]

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