A Cloud Contact Centre is essentially a cloud-based customer engagement platform that simplifies and enhances your customer communication, allowing your team to work from anywhere and ensuring first-class customer service, where the size and location of your team is irrelevant. Although this sounds like an expensive option, it is in the reach of most SME […]
Is your business prepared for the ISDN switch off? Here’s why you should be actioning changes now. As you are no doubt aware, the upcoming ISDN switch off is likely to have an impact on your business. Many businesses still rely on ISDN functionality for a variety of essential business activities. With many businesses looking […]
The Information Commissioner’s Office (ICO) has called for a government review into the potential risks and pitfalls around the use of private correspondence channels – including private email, WhatsApp and other similar messaging apps. The review request comes following an enquiry into the messaging systems used by government throughout the pandemic. The enquiry found that […]
