Testimonials

I brought Complete Voice & Data into Acorn Motor Group shortly after acquiring it, having worked closely with Mike Ridgway at Knights BMW since 2005. I needed an impartial overview over what we had inherited by way of our comms infrastructure, was it efficient, and most importantly was it future proof?
We now have three sites across the group, all running on a singular server based PBX using SIP trunk connectivity and mobile App twinning. Our call costs are now at a minimum with the inclusive bundling and our business is future proofed to the coming ISDN closedown. Highly recommended business partner.

Our online auction platform was a key part of our business, and connectivity failure was unthinkable any time offline would paralyse business activity and halt all sales. We installed a 1GB dedicated bearer for our connectivity, gradually ramping up in line with usage demands, whilst also deploying a simple FTTP failover, and even a 4G Teltonika RUT 950 Cellular Router just in case. Very much a belt and braces approach to Business Continuity, but never offline 24/7/365  great guidance and delivery.

As exhibitors at the NEC Spring Fair in 2020, we needed a slick form of mobile data capture for the visitors to our show stand. We sought guidance from Complete Voice & Data on what would represent best fit for this short term project. As a result we deployed a small fleet of Apple devices with inclusive 4G Data bundles that enabled our mobile enquiry forms to be sent pretty much real time to the SQL database back at our office for the follow up actions, sample requests, and despatches to be actioned all followed up by an email & specific tracking number relayed to the prospect upon completion.
In a very competitive market place (luxury water bottles), our speed of response to enquiry was key, and the 30 day-only SIM contract meant we could soon remove connections after the project finished, without being stuck in an expensive, high data laden long mobile contract.

Whilst we already had Horizon in situ for our Hosted Telephony, we were all based around fixed handsets and seated office working, something totally impossible when lockdown from the workplace began on March 23rd. Quickly and efficiently we were able to deploy a number of softphones and licences to the distributed workforce laptop users, and also switch over to mobile twinning App to ensure no calls to the desks went unanswered. Disaster avoided and business recovery completed, thanks to knowledge and guidance.

Our Lawn Operatives need to use applications on smart phones in order to carry out their duties away from the office. Mike Ridgway listened to our needs and delivered an excellent package that met our requirements. Key to that success was semi-rural coverage requirements, excellent monthly data package, along with free fit for the outdoors hardware.

Aware of the coming ISDN shutdown we contacted Complete Voice & Data to ascertain whether SIP or Cloud was the right way for our business to go, as we had a relatively new and fit for purpose NEC On-Prem PBX (they had not supplied this). Given the number of extensions and users required, we had Mike Ridgway look at this on a consultancy basis. Best advice followed, in that whilst he would clearly benefit from selling us a brand new Cloud Solution, it was not in our best interest. Instead, Mike recommended SIP trunks to replace our multiple ISDN2 channels as this would give us the capacity required for our inbound/outbound, all inclusive call bundling, and at a lower price than paying for a per seat cloud solution. We were also advised to use our pre-existing MS Teams for remote meetings rather than an extra plug in facility. Sold me nothing physical, just his time and expertise.

Our haulier application despatches job sheets to the mobile handset of the driver and allows for signature capture and return of job completion sheets back to our transport hub. Having worked with Haultech & Complete Voice and Data we took ruggedised cases housing Samsung A10 devices, as they satisfied the minimum Android O/S required, necessary processor speed and battery life. All on a recommended EE tariff for best data coverage, and the 5GB monthly data requirement (and a spend cap to avoid any nasty bill shock from unauthorised data use). Job done.

I’ve known and worked with Mike for over 9 years as his Partner Manager, and during this time two of the standout qualities I picked up on immediately was his drive and genuine determination to succeed. During our working relationship he played a pivotal role in leading his multi-million-pound business delivering year on year revenue and margin growth which he later sold with pride. Mike grew his business from grass roots recruiting, coaching and cultivating his winning team along the way, many of which remained loyal throughout his tenure. During our working relationship, I witnessed first-hand Mike’s relentless effort which was later rewarded with many accolades for his continued performance over the years, whilst always delivering on his word. Mike has many attributes, but those that stick in my mind the most are his passion and drive to make a difference, his genuine desire to manage a successful team and his motivation to lead from the front.