Introduction
It’s easy to stay with an existing supplier rather than make the effort to move, right? But if you’re not getting the best service, price and product – it makes sense to look at alternatives. From banking to insurance, subscriptions to suppliers, often there are vast savings to be made by investing a little time and resources. When it comes to how you switch business telecom provider it’s no different. Let’s break down how we approach this at Complete Voice & Data.
Account Review
The process starts by reviewing your current usage. Bills are analysed and based on this information your account manager can provide a like-for-like comparison. We also review your current device portfolio, age and condition to advise on whether an upgrade programme is required. Also we look at the contract terms with your existing provider to understand any termination charges.
Factfind
It’s not just about what telecoms system you currently have. When it comes to how you switch business telecom provider your Complete Voice & Data Account Manager will look at your overall requirements including unified comms, broadband, cloud computing and more – delivering a holistic solution that is bespoke to your organisation. Only by conducting a thorough interview of a clients needs, frustrations and growth ambitions (to future proof any new system) can we deliver a proposal fit for purpose.
Proposal
Your Account Manager will produce a fully transparent commercial proposal. This will include a breakdown of your new telecoms solution and each component cost, any termination or admin fees. Options will also be presented should you wish to look at alternative networks or systems. The proposal will also clearly detail the contract commitment to Complete Voice & Data, current pricing for additional services which may be needed in the future. In addition it will also detail any SLA’s agreed.
Managing the Switch
When you switch business telecom provider this is where most clients get concerned. There is no need. Your Account Manager and Technical Support Team will map a process flow for the switchover, keeping you informed and aware every step of the way. Nobody likes unexpected surprises, but for our team a telecoms switchover is their bread and butter.
From keeping mobile phone numbers and seamless switching, to a new SIM card or eSIM, updating hardware, technical support and training, we’ve got you covered.
Ongoing Support
Once onboard with Complete Voice & Data you become part of the family. Your Account Manager will conduct regular reviews to ensure your comms are optimised. We’ll keep you up to date on products and services with our monthly newsletter. And our Tech Support Team are on hand just in case.
What’s Stopping You?
At Complete Voice & Data we are an independent supplier not tied to one network or supplier. We work with the likes of IBM, Microsoft, O2, EE and Vodafone. Buying power ensures our clients benefit from cost savings. Based in Staffordshire Complete Voice & Data offer national telecoms solutions. We work with companies that have over 1,000 connections managed by ourselves. We’re happy to introduce potential clients to our existing partners – so you don’t just have to take our word for our credentials
Give the team a call and see what a free, no obligation telecoms review can do for you.