Introduction
At Complete voice & Data we believe we’re the best value business mobile partner in Staffordshire. When we talk about value, we include the cost of our services, support and account management and expertise. Communications solutions can be both complex and essential – so a comms partner needs to be selected with care.
How to Select a Communications Partner
Choosing a telecoms partner is not just as simple as gathering three quotes and selecting the cheapest. There are a number of considerations an organisation should take into account.
Contract & Pricing
- Hidden Fees – check for setup charges, roaming costs, non-geographical and premium rate number charges. Plus any fees for exceeding data limits.
- Price Lock – check your bills will not be increased mid contract and also what are your termination rights?
Network & Coverage
- Coverage – check your chosen network performs at all your business locations and key client locations.
- Data Speed – Are there any caveats around your minimum data speed?
Support & Service
- SLA – what is the service level agreement with your provider? This might include speed of response, availability of replacement handsets or resolution handling.
- Customer Service – what’s the availability of support? Is it person to person or a digital service?
Device & SIM
- Compatibility – if using existing devices check they are configured for your new network to maximise usability and netrwork features.
- Device Support – if the provider is supplying hardware, what warranty do they have? Are they insured? Are the devices easy to repair?
Security
- Data Handling – is the provider Cyber Essentials certified? Are they GDPR compliant?
- Mobile Device Management – are you considering an MDM platform for an added level of security? Have you considered options including remote SIM locking and 2FA to secure devices?
Flexibility
- Contract – can you add or remove additional connections with ease and no penalty? Is there a platform to monitor use and charges which can assist with ongoing cost management?
Billing & Admin
- Invoicing – is the bill itemised and easy to understand? Are the payment dates clear and are there any late payment penalties?
In Conclusion
At Complete Voice & Data we offer the best value business mobile solutions in Staffordshire – available to organisations across the UK. By providing our clients with a clear set of considerations they should look for when choosing a partner we demonstrate our transparency.
Our team are highly experienced in both mobile telecoms and unified communications, helping businesses to benefit from technological advances which support their business. Get in touch for a no obligation telecoms review.