Client: ARH Group
Head Office: Shropshire
ARH Group: Empowering nationwide operations with a unified communications solution
The challenge
ARH Group, a leading facilities management and engineering firm based in Shropshire, needed a communications overhaul. With a mobile contract nearing renewal and a legacy BT One telephony system falling short of expectations, ARH sought a solution that would deliver resilience, flexibility, and commercial value, without compromising on service.
Their requirements were clear:
- A mobile partner that could proactively manage usage, offer nationwide coverage, and deliver cost efficiency.
- A telephony platform that integrated seamlessly with Microsoft Teams, eliminating the disconnect between messaging and voice services.
The solution
Complete Voice & Data delivered a fully integrated communications package combining a robust mobile contract with Microsoft Teams Phone System.
Following a detailed discovery session, Complete Voice & Data proposed a single collaboration platform tailored to ARH’s needs. The solution included:
- A resilient mobile network with proactive account management.
- Microsoft Teams Phone System, replacing BT One and unifying communications.
- Cost-effective Yealink USB phones with full Teams integration.
- Seamless user management via the Teams admin centre.
The impact
Complete Voice & Data, with the support of our partner Shoothill, stood out by taking the time to understand ARH’s current operations and future ambitions. Demonstrations gave ARH confidence in the solution’s fit, while our reputation for transparency and long-term relationship building sealed the deal.
The team’s deep expertise, combined with a genuine commitment to customer service, made Complete Voice & Data the natural choice.
- Unified collaboration: One platform for messaging, voice, and video—accessible from anywhere.
- Operational efficiency: Easy user management and full presence visibility across the organisation.
- Commercial value: A competitive mobile contract with ongoing account optimisation.
- Rapid adoption: Staff were already familiar with Teams, ensuring smooth implementation.
