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Everything you need to know about the ISDN shut down

Everything you need to know about the ISDN shut down

Integrated Services Digital Network or ISDN lines are used by more than one million businesses in the UK, so why is BT shutting them down?

As modern technology continues to advance, especially in this period of remote working, it’s no surprise that analogue technology is ready to retire.

BT announced that it will be switching off all ISDN lines in 2025 due to broadband internet connections such as DSL, WAN and cable modems exponentially increasing connection speeds.

Previously, ISDN was the most popular way of making phone calls and the main carrier across the world, but with changing technology the need for these lines has reduced and communication is predominantly online.

Businesses can order new ISDN lines until September 2023 giving them plenty of time to prepare for the switch off. However, companies looking for the most efficient and economical way of progressing their communication channels should start looking for modern, longer lasting solutions now.

When considering upgrades to business communication system alternatives, Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) are proving to be most popular. So, what are they and how do they improve your communication channels?

Both are forms of IP or Internet Protocol technology meaning they use an internet connection to function. Communicating via online systems offers more features and functions compared to an analogue phone while also being more cost-effective.

Some of the key features of IP systems include auto attendants, call recording, custom caller ID, voicemail to email and you can take calls from anywhere via an app on desktop, tablet or mobile.

Starting the transition to ISDN free channels before the shutdown can help put your business at the forefront of your industry. Within the next two years, every business will be forced to take this step, so the sooner you take the plunge and switch over to this improved communication technology the less likely you are to be affected by any hold ups caused by a mass influx of companies rushing to meet the deadline.

Cost will be dependent on the provider, the number of lines you have and the tailored features you choose. However, switching from ISDN to an online service will be a cost-effective and efficient solution that will benefit your business in the long term.

If you need particular key features to suit your business requirements make sure to research trusted providers that can deliver those specific needs.

Alternatively, contact a voice and data professional like our team at Complete Voice & Data to discuss your requirements and find out how your system can be installed with minimum interruptions.

If your business is looking for ways to revolutionise its communication system and cut out ISDN, contact our team on 0333 772 9544.

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