Introduction & History

Voice over Internet Protocol (VoIP) is a technology that enables businesses to make and receive phone calls using an internet connection instead of a traditional phone line. VoIP for business converts your voice into digital data, sends it online, and delivers clear, reliable audio on the other end.

VoIP was launched in 1995 and become widely known when Skype launched in 2003, offering PC to PC calls. Over the years VoIP has become more popular because it is easy to scale, offers advanced features like voicemail-to-email, call recording, auto-attendants, video calls, and CRM integration. VoIP also supports remote and hybrid working, enabling employees to take calls from desk phones, computers, or mobiles.

VoIP is a generic name for the service, not the brand or product.

Benefits of VoIP for Business

There are several built in benefits to VoIP which leave traditional phone lines way behind. Plus, with the 2027 PSTN shutdown (read about that HERE) all business will need to migrate to VoIP.

1. Lower and Predictable Costs

Traditional phone systems come with line rental, hardware charges and high call costs. VoIP removes most of these expenses. Complete Voice & Data offer tailored VoIP packages, so you only pay for the features and users that you need.

2. Work from Anywhere

With VoIP for business, your team can make and receive calls from the office, home or on the move. Plus, they are not restricted to a traditional fixed line phone, they can use a mobile app, desktop softphone (one that connects directly to the internet) or their laptop or PC. Complete Voice & Data will ensure your staff stay connected wherever they work.

3. Advanced Features as Standard

VoIP for business gives you powerful features which you won’t find on a fixed line phone (or you may be charged extra). These include:

• Call menus – to route enquiries accordingly.
• Call recording – for compliance and training.
• Voicemail to email – save time and increase efficiency.
• Hunt groups – make sure you never miss an enquiry.
• CRM integration – to measure call stats.

4. Built-In Business Continuity

If your office loses power or internet access, your calls can automatically forward to mobiles or alternate sites. Complete Voice & Data builds resilient VoIP systems so your customers can always reach you.

5. Easy to Scale

With VoIP for business, adding or removing users only takes minutes. There’s no need for engineers or new line installations. Total flexibility.

VoIP Solutions from Complete Voice & Data

At Complete Voice & Data we offer a wide choice of VoIP solutions that cater for every type of organisation, large or small, straightforward or technical. We’ve researched the market so you don’t have to, for the very best solutions.

• Microsoft Teams Phone – for seamless integration into the Microsoft ecosystem. This is a VoIP solution for businesses of all sizes. Teams Phone offers voice and video calls across devices.
• 8×8 – our most powerful VoIP solution. With AI integration providing call summaries, call recording, customisable features and more. If you need a sophisticated phone system with contact centre and customer service integration, 8×8 is the solution.
• Yeastar – if 8×8 is our most powerful, then Yeastar is our straightforward and easy to use, unified comms system. Easy to use, manage and service, the Yeastar App delivers voice, video and messaging.

Why Choose Complete Voice & Data for VoIP for Business?

A fully independent business, Complete Voice & Data are not aligned to any one supplier, constantly looking for the best products and services to offer our clients. Our collective telecoms experience is close to 200 years! Meaning you are in safe hands.

We take a hands-on, personalised approach to our VoIP solutions, whether it is a change in provider or move from a traditional fixed line solution. We appreciate any organisation depends on their communications. Our service includes:

• Custom VoIP system design and consultation.
• Detailed proposal with alternative solutions.
• Full installation and training.
• UK-based service and technical support.
• Migration from ISDN or analogue lines.
• Dedicated Account Management throughout and regular reviews following.

Is Now the Right Time to Switch to VoIP for Business?

Yes, especially with the UK’s PSTN switch-off approaching. VoIP for business offers a modern, flexible phone system which delivers better support for hybrid working, lowers costs and improves customer communication through enhanced features. If you still rely on traditional phone lines, now is the ideal time to plan your upgrade.

VoIP for business is transforming the way companies communicate. With Complete Voice & Data as your partner, upgrading to VoIP is simple, smooth and supported.